Key specifications
Illustrations are for reference. Service scope is defined by the plan you choose.
Save 5% with a 2-year term or 10% with a 3-year term.
Phone, email and portal support for your employees’ everyday IT questions, with defined response times and monthly reporting.
Password resets, printer problems, email issues, “how do I share this file?” — everyday IT questions eat into your employees’ time and your managers’ patience. User Help Desk Support gives your staff one phone number, one email address and one portal where trained technicians answer and resolve their requests.
During onboarding we build a knowledge base for your environment — your applications, printers, VPN and procedures — so technicians can resolve common issues on first contact. Every request is tracked in a ticket, and you receive monthly reports on volumes, response times and recurring problems worth fixing at the root.
Help desk support focuses on end users. For server, network and security management, see Managed IT Services, which includes this help desk.
All prices in USD, per organization per year at the 1-year rate. Swipe the table sideways to see every plan.
| Feature | Business | Professional Recommended | Enterprise |
|---|---|---|---|
| Price | $7,000.00 / year per organization | $16,500.00 / year per organization | $42,000.00 / year per organization |
| With a 3-year term | $6,300.00 / year Save 10% | $14,850.00 / year Save 10% | $37,800.00 / year Save 10% |
| Best for | Business-hours support for small teams. | Extended hours and faster response for growing companies. | Around-the-clock support for distributed teams. |
| What’s included |
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| Order | Customize term & quantity for the Business plan | Customize term & quantity for the Professional plan | Customize term & quantity for the Enterprise plan |
| SKU | TS-MIT-604 |
|---|---|
| Category | Managed IT & Support |
| Pricing | Per organization, per year |
| Contract | Annual subscription; 1-, 2- or 3-year term |
| Users covered | 25 / 75 / 250 depending on tier |
| Channels | Phone, email and web portal; live chat on higher tiers |
| Hours | Business hours (ET) up to 24/7, depending on tier |
| Language | English |
| Scope | End-user devices, accounts, email, productivity apps, printers |
| Reporting | Monthly ticket and response-time report |
| Lead time | Help desk live in 10 business days |
Everyday end-user issues: passwords and MFA, email and calendar, Microsoft 365 or Google Workspace apps, printers, VPN connections and laptop problems that can be solved remotely. Server and network work is covered by Managed IT Services.
Only a small remote-assistance tool, which can be deployed silently to company devices. Employees can also reach us by phone or email without any software.
Yes. If your headcount exceeds your tier, you can move up a tier at any time, prorated to your renewal date.
Requests submitted outside your tier’s hours are logged automatically and handled first thing in the next support window. If you need after-hours coverage, Enterprise includes 24/7 support.
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